Do you have a minimum order amount?
Yes, our minimum order is $500. Any amount lower will result in an inability to complete the checkout process.
What is your booking process?
We can provide everything needed for decor, bar tables and seating. We also offer full event planning if you would like to have us take care of everything, like coordinating vendors, bartenders, food, activities, etc.
If you have any theme ideas or inspo/mood boards you can send them over.
We start by gathering info on the event: the vision, the budget, the number of people and the overall thoughts for the event.
From there, we create a proposal and quote and go over it to make sure everything aligns with your vision. Usually for this step, we like to schedule a call but we can also review over email or texts if that is easier for you.
What areas do you deliver to?
We deliver throughout the Southeast Florida region to include Miami Dade, Broward and Palm Beach counties. Our delivery fee ranges based on your zip code.
How do we know what time you will arrive?
We work out our delivery routes the Tuesday before the event date. We provide a 30 minute delivery window to you and also confirm all the details of the event via email. We text you when we are on our way to your location the day of the event.
Is there a deposit required to book Brightside Events?
We take a 30% deposit to secure the date for decors and rentals. A 50% deposit is required for event planning services.
Is there an order minimum?
Yes! Our order minimum is $500. Unfortunately, we do not offer pickup on our rental items and we do not deliver any orders with an amount less than $500.
Do you have a time limit on your rentals?
We do not have a time limit for the rentals. We drop off and pick up on the same day. We set up as early as 9 am and pick up as late as 9 pm.
What is your weather policy?
The safety of your children is our number one priority. If you chose to cancel due to weather, we will refund your purchase if the cancellation is done at least 24 hours prior to your event. If the bounce house is delivered and set up, there are no refunds. (Please refer to your contract)
What is your cancellation policy?
We get it! Life happens. That’s why we offer a flexible cancellation and rescheduling policy. A 30% deposit secures your date and is fully refundable up to 7 days before your event. Need to reschedule? No problem! You can move your date up to 24 hours before your event without losing your deposit. However, cancellations within 7 days are non-refundable but can be applied as a credit toward a future booking. For event planning services cancellation policy, please refer to your contract.
How long does set-up and break-down take?
Setup of balloon focal points, centerpieces, and full party setups depends on the intricacies of your event.
Do you operate and set up on holidays?
The company does operate during the following days: Christmas Eve, Christmas, Thanksgiving Day, New Year’s Eve, New Year’s Day, and Easter. However, a minimum order of $1000 is required on these days.
How early should we place our order?
We always encourage everyone to book as early as possible. New bookings or changes to existing bookings made on the week of the event will be assessed on a case by case basis.
Why is there a rush fee assessed?
Depending on the exact change or booking requested, a rush fees are assessed because when we get a last minute booking, we have to move a lot of things around. Because of all the necessary last minute shifts that require extra manpower and personnel, we must charge accordingly.
Do you work the month of December?
We do operate and deliver the month of December.
Is delivery and set up included in the price?
We charge a delivery charge based on your zip code and the exact items being delivered. Because the bounce house has to be set up by a member of the Brightside team, we cannot allow customers to pick up the bounce house themselves.
What are your hours of operation?
Monday-Thursday 11 am - 6 pm
Friday 11 am - 3 pm
Saturday and Sunday 6 am - 11 pm