Frequently Asked Questions

What is your booking process?


What areas do you deliver to? 

We deliver throughout the Central Florida region. Our delivery fee ranges based on your zip code.

Is there a deposit required to book the bounce house?

We take a $100 deposit and the remainder of your balance is due by the date of your event. 

Is there an order minimum?

Yes! Our order minimum is $250. Unfortunately, we do not offer pickup on our rental items and we do not deliver any orders with an amount less than $250.

Do you have a time limit on your rentals?

We do not have a time limit for the rentals. We drop off and pick up on the same day. We set up as early as 9 am and pick up as late as 9 pm. 

What is your weather policy?

The safety of your children is our number one priority. If you chose to cancel due to weather, we will refund your purchase. If the bounce house is delivered and set up, there are no refunds.

What is your cancellation policy?

If you cancel 14 days or more before your event, you will be refunded your deposit. If you cancel within 14 days of your event, we will not offer a refund, but you can apply the credit to reserve a future booking, subject to availability. If your cancellation is due to weather or illness, we will reschedule based on availability or otherwise refund your paid amount. 

How long does set-up and break-down take?

For bounce houses, it takes us about 15-20 minutes to set up and 20-25 minutes to break down. For soft play, it takes about 30-45 minutes for set up and breakdown, respectively. If you elect for a balloon garland, times may vary depending on the complexity of the balloon garland order. During set-up, we sanitize all the surfaces of the bounce house to ensure a clean environment.

Do you rent and set up on holidays? 

The company does not operate during the following days: Christmas Eve, Christmas, Thanksgiving Day, New Year’s Eve, New Year’s Day, and Easter.

Do you work the month of December? 

We do operate and deliver the month of December, but do not operate on Christmas eve, Christmas day and New Year's eve or New Year's day.

How many kids can be in the bounce house at once?

Is delivery and set up included in the price? Can I pickup the bounce house?

We charge a delivery charge based on your zip code. Because the bounce house has to be set up by a member of the Brightside team, we cannot allow customers to pick up the bounce house themselves.

What is the process of booking a bounce house?

After deciding which bounce house model you want and checking out, we will send our rental agreement form for you to sign via email. Once that is signed, we will send you an invoice for a $100 deposit. 

What is the cost of adding a balloon garland?

A balloon garland costs $21 per foot and/or add-on. The prices shown on the website are for a basic balloon garland. If you want additional segments added to the frame of the garland, additional costs will occur. Please use our contact form to inquire about balloon garland quotes if you have a specific idea in mind. 

What are your hours of operation? 

10 am - 6 pm

Friday 10 am - 3 pm 

Saturday and Sunday 9 am - 9 pm

What kind of electricity is required?

Our bounce houses require 110v electricity from a standard house outlet. We ask that the area where the bounce house will be set up is no more than 50 feet away from the power source and that nothing besides the blower for the bounce house is plugged into the circuit that the outlet is connected to. 

Where can I see the colors offered for the ball pit?

Right here:

What kind of surface do you need to set up the bounce house?

We can set up on a clear, flat area of concrete or grass. Although we can set up on concrete or grass with 60 lb sandbags, we strongly recommend a grass set up over concrete as we put 18” stakes into the ground for increased safety.

What color balloons do you offer?

The sky is the limit with our balloon colors. If you can dream it, we can create it. Please keep in mind that some colors require us to put one balloon inside of another balloon to achieve the desired tone. This technique carries an additional fee.




PO BOX 780941

Orlando, Florida 32828

Phone number 407-494-1455


Hours of Operation:

Monday 11 AM - 7 PM

Tuesday 11 AM - 7 PM

Wednesday 11 AM - 7 PM

Thursday 11 AM - 7 PM

Friday 11 AM - 7 PM**

Saturday 7 AM - 9 PM**

Sunday 7 AM - 9 PM**

Please note we do not schedule consultations, meetings, or mockup services for Friday, Saturday, or Sunday. We are on-site at events during these days. Please expect slower than normal wait times for responses to inquiries.