Yes, our minimum order is $250. Any amount lower will result in an inability to complete the checkout process.

Booking Process Steps

Step 1: Inquire

• You provide inspiration photos, themes, and ideas.
• We provide an estimate for your event.

Step 2: Booking

• We send over the contract and invoice.
• You make a $100 deposit to save the date and sign the contract.

Step 3: Mockup

• If required, we send a mockup of your project.
• You provide feedback on how to adjust it to fit your vision.
• Timing: About 2 weeks after booking.

Step 4: Balloon Colors

• We send an image of the actual balloon colors for your approval.
• Timing: About 2 weeks before the event.

Step 5: Setup Day

• We inform you of the exact arrival window the day before.
• We arrive and set up at least one hour before the event starts.
• Exact arrival time depends on your setup.

We deliver throughout the Central Florida region. Our delivery fee ranges based on your zip code.

We work out our delivery routes the Tuesday before the event date. We provide a 30 minute delivery window to you and also confirm all the details of the eventvia email. We text you when we are on our way to your location the day of the event.

If you are booking through e-mail, we take a $100 deposit and the remainder of your balance is due by the date of your event. If you are booking through the website, the entire balance is due at checkout.

Yes! Our order minimum is $250. Unfortunately, we do not offer pickup on our rental items and we do not deliver any orders with an amount less than $250.

We do not have a time limit for the rentals. We drop off and pick up on the same day. We set up as early as 9 am and pick up as late as 9 pm. 

The safety of your children is our number one priority. If you chose to cancel due to weather, we will refund your purchase. If the bounce house is delivered and set up, there are no refunds.

We get it! Life Happens! Whether it's a kiddo under the weather or rain on your parade, we've got you covered with our flexible cancellation policy. Simply put down a $100 refundable deposit* to lock in your date.

Need to change plans? No problem! You can cancel or reschedule up to 24 hours before your event hassle-free. We're here to make things easy for you, so rest assured, you won't be charged for services you haven't received. Book with confidence and a smile - we've got your back!

*some exclusions apply: if services, such as mock ups were rendered, partial or full refund may not be possible

For bounce houses, it takes us about 15-20 minutes to set up and 20-25 minutes to break down. For soft play, it takes about 30-45 minutes for set up and breakdown, respectively. If you elect for a balloon garland, times may vary depending on the complexity of the balloon garland order. During set-up, we sanitize any necessary surfaces of the bounce house to ensure a clean environment.

The company does not operate during the following days: Christmas Eve, Christmas, Thanksgiving Day, New Year’s Eve, New Year’s Day, and Easter.

We always encourage everyone to book as early as possible. Any bookings made within 2 days of the event date will have a rush fee assessed.

Rush fees are applied to last-minute bookings because accommodating these requests requires significant adjustments to our operations. When we receive a booking close to the event date, we often need to rearrange schedules, reallocate resources, and involve additional manpower to meet your needs.

For example, if you book on a Friday evening for an event that same weekend, we must unload and reload our trailer and/or cargo van with your rental items and adjust our delivery route to include your location. These last-minute changes require extra time, effort, and coordination, which is why rush fees are necessary.

We do operate and deliver the month of December, but do not operate on Christmas eve, Christmas day and New Year's eve or New Year's day, unless otherwise indicated.

Bounce House Capacity by Age Group

Santana 13'x13'

• Under 5 years: 8-10 kids
• Under 8 years: 6-8 kids
• 9-13 years: 4-6 kids
• 14-17 years: 2-4 kids

Rosa 13'x13'

• Under 5 years: 8-10 kids
• Under 8 years: 6-8 kids
• 9-13 years: 4-6 kids
• 14-17 years: 2-4 kids

Oliver 13'x13'

• Under 5 years: 8-10 kids
• Under 8 years: 6-8 kids
• 9-13 years: 4-6 kids
• 14-17 years: 2-4 kids

Carter 20'x20'

• Under 5 years: Not applicable
• Under 8 years: 10-12 kids
• 9-13 years: 10-12 kids
• 14-17 years: 6-7 kids

1. Ruby

• Under 5 years: 2-3 kids
• Under 8 years: 1-2 kids
• 9-13 years: Not applicable
• 14-17 years: Not applicable

We charge a delivery charge based on your zip code. Because the bounce house has to be set up by a member of the Brightside team, we cannot allow customers to pick up the bounce house themselves.

After deciding which bounce house model you want and checking out, we will send our rental agreement form for you to sign via email.

A balloon garland costs $21 per foot and/or add-on. The prices shown on the website are for a basic balloon garland. If you want additional segments added to the frame of the garland, additional costs will occur. Please use our contact form to inquire about balloon garland quotes if you have a specific idea in mind. 

As a small business, we work different hours. These are our official hours of operation:

Monday-Thursday 10 am - 6 pm

Friday 10 am - 3 pm 

Saturday and Sunday 9 am - 9 pm

Our bounce houses require 110v electricity from a standard house outlet. We ask that the area where the bounce house will be set up is no more than 100 feet away from the power source and that nothing besides the blower for the bounce house is plugged into the circuit that the outlet is connected to. If necessary, you can rent a generator from us for your event. Please inquire via email for a generator.

You can see our ball pit ball color options in the link below:

Click here to see our ball pit ball colors

We can set up on a clear, flat area of concrete or grass. Although we can set up on concrete or grass with 60 lb sandbags, we strongly recommend a grass set up over concrete as we put 18” stakes into the ground for increased safety.

The sky is the limit with our balloon colors*. If you can dream it, we can create it. Please keep in mind that some colors require us to put one balloon inside of another balloon to achieve the desired tone. This technique carries an additional fee.

*When booking the bubble tent, the double layered balloons are not offered because they are too heavy and will not spin correctly within the globe of the bubble tent.